Join our mission creating a community with 'no us and them'.
Who we are
Since 1964, Wayside Chapel in Kings Cross has been a source of unconditional love, care and support for those in need. Operating under the Love Over Hate banner, our programs and services aim to provide essential health, welfare, social and recreational support to the most marginalised members of our community. Every year, thousands of individuals seek assistance at our Kings Cross and Bondi centres to access these vital services.
At Wayside Chapel, we’re clear about what we hold dear, and we take care that our intentions, words and behaviours align with those beliefs. Our values are central to everything we do. They guide us to achieve our mission of fostering an inclusive community, eliminating the divide between ‘us and them’, and offering a safe haven for people from all walks of life.
Our Values
Be Connected, Be Courageous, Be Curious, Be Collaborative.
Individual Giving Manager
ABOUT THIS POSITION
We are seeking an experienced Individual Giving Manager to lead our direct marketing and digital fundraising efforts. This role is instrumental in managing and growing Wayside’s individual giving programs, including appeals, campaigns, and monthly donations.
Reporting to the Senior Fundraising Manager, you will drive our fundraising objectives through engaging communications and donor stewardship.
You will also oversee the work of a Donor Care Coordinator and Campaign Coordinator, working to optimise current campaigns and innovate new strategies.
This role is a contract role ending 31 March 2026.
KEY RESPONSIBILITIES
- Lead the strategy, planning, and execution of key direct marketing and digital fundraising appeals, including our Christmas Appeal, Donate a Plate, Valentine’s Day, Winter Appeal & Warm a Heart
- Manage multi-channel campaigns through direct mail, email, social ads, SMS, and telemarketing.
- Collaborate across teams to optimise supporter journeys, nurture relationships with mid-level and major donors, and identify potential bequest leads.
- Track and report on income, expenditure, and forecasts for individual giving initiatives.
- Oversee Wayside’s monthly giving program, focusing on supporter acquisition, retention, and lifecycle management.
- Work with the Donor Care Coordinator on strategies for donor engagement, including upgrades, payment recovery, and recognition.
- Provide leadership and guidance to direct reports, fostering a supportive and productive work environment.
- Partner with internal stakeholders across departments to align messaging and achieve shared objectives.
- Contribute to budget setting, monitor financial performance, and provide post-campaign analysis.
- Evaluate program outcomes and report on key objectives, making recommendations for Build lasting relationships with appeal supporters and monthly donors through ongoing communications and engagement.
- Support and uphold Wayside’s Work Health and Safety policies and practices, ensuring a safe and compliant working environment.
WHAT YOU’LL NEED TO THRIVE
- Minimum 3 years’ experience across Campaign, Regular Giving or Direct Marketing Management
- Demonstrated experience in the successful planning and implementation of donor retention and acquisition strategies that meet budget requirements
- Strong digital fundraising capabilities and an understanding of digital best practice
- Excellent project management skills and keen eye for detail
- Experience in budget management and report writing
- The ability to engage with a range of stakeholders to support organisational objectives across marketing, fundraising and events
- Effective relationship builder and superior communication, both written and verbal
- Strong data analysis skills and ability to interpret data insights into strategic direction
ABOUT YOU
- Experience in relationship fundraising, ideally across mid-level or bequest programs;
- Experience delivering results with limited budgets within a charity or in a sales or business development role;
- Exceptional relationship management skills with demonstrated experience fostering relationships with a wide range of stakeholders to achieve mutually beneficial outcomes;
- Excellent verbal communication skills with the ability to engage donors effectively over the phone, as well as experience in conducting engaging and informative tours and events for potential and existing supporters;
- Time management, analytic and problem-solving skills, and the ability to manage multiple projects with competing timelines;
- Proficiency in MS Office (Word, Excel, PowerPoint and Outlook) and Salesforce;
- Demonstrated ability to work collaboratively as part of a team and on an independent basis;
WHAT’S IN IT FOR YOU?
- Five week’s Annual Leave + 17.5% Annual Leave Loading
- Flexible/hybrid working options
- $15,900 of your annual salary tax free through generous NFP salary packaging
- Access to external clinical supervision
- Paid Cultural and Ceremonial Leave
- Employee Assistance Program – Free, confidential counselling service
To apply, submit your resume and a brief cover letter outlining your relevant experience and why you’re passionate about this opportunity.
Join us at Wayside and help us create a more inclusive, supportive community for all.
For more information, please reach out to Blayze Thomas – Talent Acquisition [email protected] using the subject line: Individual Giving Manager
Offer of employment to the successful applicant is dependent upon completing a Police Check prior to commencing employment.
The successful applicant will require two COVID-19 vaccinations and a booster. An offer will be subject to a police clearance.
Contact
Email: [email protected]
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Offers of employment to the successful applicants is dependent upon completing a Police Check and Working with Children Check prior to commencing employment.
