Join our mission creating a community with 'no us and them'.
Who we are
Since 1964, Wayside Chapel in Kings Cross has been a source of unconditional love, care and support for those in need. Operating under the Love Over Hate banner, our programs and services aim to provide essential health, welfare, social and recreational support to the most marginalised members of our community. Every year, thousands of individuals seek assistance at our Kings Cross and Bondi centres to access these vital services.
At Wayside Chapel, we’re clear about what we hold dear, and we take care that our intentions, words and behaviours align with those beliefs. Our values are central to everything we do. They guide us to achieve our mission of fostering an inclusive community, eliminating the divide between ‘us and them’, and offering a safe haven for people from all walks of life.
Our Values
Be Connected, Be Courageous, Be Curious, Be Collaborative.
Key Relationships Officer
ABOUT THIS POSITION
The newly created role of Key Relationships Officer is responsible for supporting the growth and management of the bequest and mid-value portfolios within Wayside Chapel (Wayside). Reporting to the Key Relationships Manager, the Key Relationships Officer plays a vital role in building and sustaining relationships with key supporters including those who are considering, intending or have left a gift in their Will, and donors who are within the mid donor portfolio. Through this role, we aim to honour and amplify the generosity of our supporters, fostering a community united in its commitment to our vision of love over hate.
KEY RESPONSIBILITIES
Program Support
- Assist in the development and implementation of long-term bequest and mid-value strategies to increase revenue and supporter engagement.
- Engage in high-volume telephone conversations and participate in face-to-face meetings and tours, as needed, to steward key Wayside supporters.
- Support the management of the supporter journey for existing and new bequestors and mid-value supporters, ensuring consistency in communications with the guidance the Fundraising team.
- Collaborate with the Fundraising team on collateral development and event planning.
- Assist in implementing strategies to leverage appeal and survey communications to attract new bequest and mid-value prospects.
- Aid in managing correspondence related to bequests, including liaising with solicitors and providing appropriate follow-up and acknowledgments to families
Relationship Support
- Assist in developing and maintaining relationships with key supporters and their networks to foster ongoing support for Wayside.
- Assist in the development and execution of a donor pipeline and rolling stewardship plan, including the delivery of events, communications and other interactions.
- Ask donors for gifts through face-to-face, telephone and written channels at the appropriate time.
- Deliver appropriate and timely follow-up of donors following the receipt of financial or in-kind contributions, including acknowledgment and recognition.
Reporting and Administrative Support
- Contribute to budget setting, forecasting, and review, and provide regular reporting for internal stakeholders as required.
- Support program and portfolio evaluation and provide regular reporting on program objectives.
- Maintain up-to-date information on relationships in the CRM system and related databases, including all emails, phone calls, meetings, event attendance and other engagement.
- Perform other administrative duties as required.
ABOUT YOU
- Experience in relationship fundraising, ideally across mid-level or bequest programs;
- Experience delivering results with limited budgets within a charity or in a sales or business development role;
- Exceptional relationship management skills with demonstrated experience fostering relationships with a wide range of stakeholders to achieve mutually beneficial outcomes;
- Excellent verbal communication skills with the ability to engage donors effectively over the phone, as well as experience in conducting engaging and informative tours and events for potential and existing supporters;
- Time management, analytic and problem-solving skills, and the ability to manage multiple projects with competing timelines;
- Proficiency in MS Office (Word, Excel, PowerPoint and Outlook) and Salesforce;
- Demonstrated ability to work collaboratively as part of a team and on an independent basis;
WHAT’S IN IT FOR YOU?
- Five week’s Annual Leave
- 17.5% Annual Leave loading
- $15,900 of your annual salary tax free through generous NFP salary packaging
- Flexible/hybrid working option
To apply, please follow the link. Include your CV and a covering letter detailing your motivations and relevant experience.
Offer of employment to the successful applicant is dependent upon completing a Police Check prior to commencing employment.
The successful applicant will require two COVID-19 vaccinations and a booster. An offer will be subject to a police clearance.
Contact
Email: [email protected]
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Offers of employment to the successful applicants is dependent upon completing a Police Check and Working with Children Check prior to commencing employment.
